Enterprise Customer Success Manager (CSM)

Voyage is looking for a customer focused, tech savvy Enterprise Customer Success Manager to help drive revenue and customer retention in our mission to build the first commerce messaging platform.

OVERVIEW

Who We Are

Voyage is an SMS marketing and message commerce platform that empowers brands to engage, convert, and delight customers through 1:1 personalized messaging at scale.

We’re on a mission to create delightful experiences for both brands and their customers.

We seek to help brands foster thoughtful, authentic interactions with their customers and build community. We understand brands measure performance not only in today's reach, ROI, and bottom-line but also in the sustainable health of customer relationships and experiences.

At Voyage, your work will touch the hands of leading eCommerce marketers running $1B+ brands. You will be at the forefront of best-in-class marketing technology.

Voyage is leading the way on SMS marketing and message commerce innovation and currently powers SMS for leading brands including Dragun Beauty, Homecourt, FLO Vitamins, Lokai, Moon Pod, Birthdate Co, and more.


Ideal Voyage Crewmate

Voyage is looking for a customer focused, tech savvy Enterprise Customer Success Manager to help drive revenue and customer retention in our mission to build the first commerce messaging platform. CSMs are responsible for all aspects of post sales client activity and relationships. Voyage is a fast-paced, dynamic environment. You must have the ability to think and move quickly, prioritize as needed, and be comfortable with change and ambiguity.


What You’ll Do

  • Building strong relationships with our most strategic accounts, acting as an extension and key member of their respective team
  • Drive breadth and depth of product adoption and usage, helping your customers achieve their marketing goals
  • Analyze and proactively consult with customers on their performance and identify areas of growth
  • Collaborate with product, acting as the voice of the customer
  • Constantly learning and maintaining your subject matter expertise in Voyage

What You’ll Bring

  • You have had 5+ years of CSM experience in SaaS or eCommerce
  • You are proactive and tenacious in driving positive customer outcomes
  • You have strong communication and interpersonal skills – you always keep customers in the loop and are able to articulate responses in a clear, concise, and positive manner
  • You think outside the box to find the best solutions
  • You are analytical and know how to use data to develop and enrich recommendations and solutions
  • You're highly organized
  • You're enthusiastic with a customer-first attitude

Bonus Skills

  • Familiarity with marketing technologies, tools and vendors
  • Familiarity / an interest in e-commerce, DTC and the broader e-commerce software ecosystem
  • Experience using a CRM
  • Experience with additional sales enablement tools such as Outreach.io, HubSpot, Seamless.ai

Benefits & Perks

  • Competitive compensation and opportunity for equity
  • 100% health, vision, and dental insurance coverage for employees
  • Ability to grow, progress, and make an impact quickly
  • A fun, enthusiastic, high-caliber team that appreciates collaboration
  • Flexible PTO aka minimum time off policy

Voyage is committed to bringing together talented individuals from diverse backgrounds and perspectives. We strive to create an inclusive environment where all employees feel incredibly welcome, valued, and empowered to build something amazing together. Applicants from all backgrounds are encouraged to apply and we can’t wait to meet you!

JOB TITLE
Enterprise Customer Success Manager (CSM)
LOCATION
Santa Monica, CA (Remote)
employment basıs
Full-time (Remote)
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