First Mate: Human-Powered Text Marketing

This is First Mate

Real conversations powered by real people.

First Mate allows you to loop in live agents to act as your Brand Ambassadors via SMS. With data from your integrations and your brand standards as a guide, Brand Ambassadors have the full context of the customer journey and engage your customers with delightful, human conversations.

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Reduce Service and Support Tickets

Improve the Customer Experience

Increase Customer Satisfaction

Drive Engagement and Conversion

The Broadest Coverage Available

Increase your addressable audience, 2X your conversions.

Human-powered SMS messages have different compliance restrictions than automated SMS messages. In compliance terms, the difference falls under person-to-person (P2P) versus application-to-person (A2P) standards. At Voyage, we understand the nuances of each and expertly deploy First Mate alongside automated messages to exponentially increase your addressable audience and conversions.

Learn more about our commitment to compliance

GO beyond chatbots

Personalized, one-on-one experiences that are a true extension of your brand.

First Mate Brand Ambassadors are more than just live agents, they're an extension of your brand. Brand Ambassadors are trained to embody and communicate your brand voice and company values in every interaction with your customers — ultimately providing accurate and on-brand experiences every single time.

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FIRST MATE Workflows

First Mate example: abandoned checkout recovery.

First Mate Brand Ambassadors convert your abandoned checkouts into customers by answering common questions about your products through a one-to-one, personal conversation via text message.

First Mate Abandon Checkout SMS Conversation

Someone was close to purchasing but didn't finish checking out. Your eCommerce integrations automatically collect the information entered at checkout so that we can follow up with those customers manually.

A First Mate Brand Ambassador texts them directly. Using their contact info from the checkout process, we reach out to understand why they didn’t purchase. The goal is to answer their questions and help them decide to buy.

Brand Ambassadors answer questions in real-time. Some people hesitate to buy because of a few simple questions. An email can't answer these, but your Brand Ambassadors can!

With a human touch, you turn a lost sale into a new customer. After answering a few questions (and, if applicable, providing a small discount with a link back to their cart), you turn the abandoned checkout into a delighted customer.

Brand Ambassadors answer questions in real-time. Some people hesitate to buy because of a few simple questions. An email can't answer these, but your Brand Ambassadors can!

Customer Stories

How an online deals site recovered 6.4x abandoned checkouts with First Mate.

In the first six months of implementing live agents alongside automated messages, a popular online deals site sent 89% more SMS communications. On top of the $100,000 in revenue captured by browse abandon automations, First Mate messages lead to 1,800 recovered checkouts (a 6.4x increase) that translated into over $289,000 in revenue.

See the full Case Study

Shopify App

Get quick-start First Mate for Shopify stores with LiveRecover by Voyage.

LiveRecover by Voyage is our dedicated Shopify App that allows you to get started with First Mate in a flash. Get set up in minutes and deploy live agents (aka your Brand Ambassadors) to recover up to 30% of your abandoned checkouts and experience up to 20x ROI on average.

Learn more about LiveRecover by Voyage

First Mate by Voyage

Increase your addressable audience, 2X your conversions.

Personalized, one-on-one experiences that are a true extension of your brand.

First Mate example: abandoned checkout recovery.

How an online deals site recovered 6.4x abandoned checkouts with First Mate.

Get quick-start First Mate for Shopify stores with LiveRecover by Voyage.

Get started with First Mate by Voyage.

Get a Demo

hello@voyagesms.com