Put a human-in-the-loop with your SMS marketing and expand your addressable audience and conversions by more than 2X.
First Mate allows you to loop in live agents to act as your Brand Ambassadors via SMS. With data from your integrations and your brand standards as a guide, Brand Ambassadors have the full context of the customer journey and engage your customers with delightful, human conversations.
Human-powered SMS messages have different compliance restrictions than automated SMS messages. In compliance terms, the difference falls under person-to-person (P2P) versus application-to-person (A2P) standards. At Voyage, we understand the nuances of each and expertly deploy First Mate alongside automated messages to exponentially increase your addressable audience and conversions.
First Mate Brand Ambassadors are more than just live agents, they're an extension of your brand. Brand Ambassadors are trained to embody and communicate your brand voice and company values in every interaction with your customers — ultimately providing accurate and on-brand experiences every single time.
First Mate Brand Ambassadors convert your abandoned checkouts into customers by answering common questions about your products through a one-to-one, personal conversation via text message.
In the first six months of implementing live agents alongside automated messages, a popular online deals site sent 89% more SMS communications. On top of the $100,000 in revenue captured by browse abandon automations, First Mate messages lead to 1,800 recovered checkouts (a 6.4x increase) that translated into over $289,000 in revenue.
LiveRecover by Voyage is our dedicated Shopify App that allows you to get started with First Mate in a flash. Get set up in minutes and deploy live agents (aka your Brand Ambassadors) to recover up to 30% of your abandoned checkouts and experience up to 20x ROI on average.
Discover the power of the Voyage platform; from First Mate to automations and beyond. Schedule your demo today and start sending smarter SMS.