First Mate allows you to loop in live agents to act as your Brand Ambassadors via SMS. With data from your integrations and your brand standards as a guide, Brand Ambassadors have the full context of the customer journey and engage your customers with delightful, human conversations. AKA real conversations powered by real people.
By Rev Reddy, Voyage SMS CEO -- With 86% of customers willing to pay more for better customer experiences, brands are ripe with the opportunity to fully lean into Conversational Commerce today.
By Zach Holmquist, Chief Product Officer at Voyage -- The eCommerce marketplace looks different than it did two years ago, and there’s new profiles for both buyers and sellers. There’s always going to be a place for automation and bots, but your brand can’t prioritize those things over a human-led customer experience.
By Rev Reddy, CEO -- The importance of connecting with customers, especially online, has never been more critical. People want human connection in these online interactions. This desire is changing the way consumers spend money and engage with brands.
In the latest episode of Office Hours with David Meltzer, Voyage SMS CEO Rev Reddy spoke with Meltzer and co-host Mike Diamond about the personal touch Voyage is bringing to customer journeys.